@incollection{Boecker2021,
  author    = {Michael Boecker},
  title     = {Vom Qualit{\"a}tsmanagement zur Wirkungsorientierung},
  series = {Qualit{\"a}tsmanagement - Qualit{\"a}tsentwicklung},
  publisher = {Nomos},
  address   = {Baden-Baden},
  pages     = {143 -- 168},
  year      = {2021},
  language  = {de}
}