@incollection{Schmidtmann2014,
  author    = {Achim Schmidtmann},
  title     = {Optimales IT-Service-Management},
  series = {Strategien f{\"u}r die innovative und agile IT-Organisation},
  publisher = {Symposion},
  address   = {D{\"u}sseldorf},
  year      = {2014},
  language  = {de}
}