@article{BeenkenGrossEngelmannKersten2015,
  author    = {Matthias Beenken and Markus Gro{\"s}-Engelmann and Frank Kersten},
  title     = {Management und Steuerung von Beratungsqualit{\"a}t},
  series   = {Zeitschrift f{\"u}r Versicherungswesen},
  volume    = {66 (2015)},
  number    = {24},
  issn      = {0514-2784},
  year      = {2015},
  language  = {de}
}